Support at Home pays per occasion of service and Services Australia won't pay for a visit you can't prove happened. Zipline gives you a verified record of every visit, captured at the door, without your team having to chase it.
The new Aged Care Act didn't just change the funding model. It changed where compliance responsibility sits, and it sits with you.
Police checks, clearances and qualifications need to be verified by you before a worker enters a client's home, not taken on the supplier's word.
Any organisation delivering services on your behalf is an associated provider. Their workers' compliance now sits with you, not them.
A roster entry or invoice line is not sufficient. You need documented evidence that each occasion of service was actually delivered.
Services Australia requires line by line itemisation of every service delivered. If the claim doesn't meet that standard, the payment doesn't flow.
We've sat with home care leaders right across the country. They know what the new model requires. Making it work safely, at scale, across every brokered worker is where it gets hard.
"We take it on the supplier's word. We've got no real way to prove the visit even happened."GM of home care, large provider
"We have records of which supplier was engaged, but not the individual workers, which is a requirement under the new Aged Care Act. And we don't validate their compliance before they attend site."Operations leader, national aged care provider
"On any given day, we honestly couldn't tell you how many non-compliant workers have walked into a client's home."Quality lead, national aged care provider
We had no real visibility on contractor-level compliance. For our quality team, it was the single biggest risk we were carrying.Quality lead, national aged care provider
Zipline covers the full chain, from the moment a worker arrives at a client's home to the moment a claim lands with Services Australia.
Built specifically for the November reforms, not patched together from existing software. We want the first providers on board to help us shape this further, make sure it genuinely solves your challenges and get access to the product before others do. This is a real opportunity to work directly with our team and influence where it goes.
A significantly reduced price reflecting that you're coming on early and helping us build it right.
Direct input into the product roadmap. What's working, what isn't, what you need next.
A team that understands aged care compliance, not a generic software vendor figuring it out alongside you.
Limited spots. We're being deliberate about who we bring on first so we can do this properly.
Ready to confirm your place? Book a 15 minute call below.
Book a 15 minute call with Nick Brooks, Director of Zipline Labs. Nick is personally leading the innovation partnership program. A quick call is all it takes to confirm your place, talk through your specific setup and get started.