Home care compliance is hard to do manually.
It doesn't have to be.

Since November 2025 you are responsible for every worker who enters a client's home, whether they're your own staff or a supplier's. Zipline tracks every service, confirms every worker and keeps your operation running smoothly.

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Worker check-in
QR code scanned
9:42 AM · 14 Hillcrest Ave
Verified
👩
Sarah M. · Nurse
Checked in · credentials confirmed
Police check NDIS clearance First aid
Proof of service
Visit record saved
Personal care completed. Medication administered. Client comfortable and settled.
Photo attached 11:14 AM 1.5 hrs
Invoice reconciliation
Personal care · 14 Hillcrest
Matched
Domestic assistance · 3 Oak St
Matched
Nursing visit · 22 River Rd
Discrepancy
Billed 2.0h · verified 1.2h
Today
247
Visits verified
98%
Workers compliant

What changed on 1 November 2025

The reforms set a new baseline for how home care is delivered. Meeting it isn't just about avoiding risk, it's about knowing your clients are getting safe, quality care from workers who are properly there to provide it.

You are responsible for every worker in every home

Police checks, clearances and qualifications need to be confirmed by you before a worker enters a client's home. Not taken on the supplier's word.

That includes every worker a supplier sends

Any organisation delivering services on your behalf is an associated provider. Their workers' compliance sits with you, whether you hired them directly or not.

Every service needs evidence it actually happened

A roster entry or invoice line is not enough. You need documented evidence that each occasion of service was delivered, for your clients' protection as much as your own.

And your claims need to stack up line by line

Services Australia requires itemised evidence for every service delivered. Getting this right means your funding flows on time and your records stand up to scrutiny.

The same challenges, everywhere we go

We've spoken to home care leaders right across the country. Most are dealing with this manually, on spreadsheets and phone calls, putting in hours but struggling to meet the requirements.

We have no way to prove a service actually took place
"We take it on the supplier's word. We've got no real way to prove the visit even happened."
GM of home care, large provider
We don't always know specifically who is delivering the care
"We have records of which supplier was engaged, but not the individual workers, which is a requirement under the new Aged Care Act. And we don't validate their compliance before they attend site."
Operations leader, national aged care provider
We don't know if care is being delivered by non compliant workers
"On any given day, we honestly couldn't tell you how many non compliant workers have walked into a client's home."
Quality lead, national aged care provider
“
We had no real visibility on contractor-level compliance. For our quality team, it was the single biggest risk we were carrying.
Quality lead, national aged care provider

Here's what good looks like

1

No record that the service actually happened

How Zipline solves it
  • There is a QR code at every client's home. When a worker arrives they scan in on their phone camera.
  • When the service ends they scan out and record what was done, a note, a photo, whatever the service requires.
  • Every service has a complete record. Zipline saves it automatically.
14 Hillcrest Avenue, Camberwell
👩
Sarah Mitchell
Checked in · 9:42 AM
Police check NDIS clearance First aid
Proof of service record created
2

No way to know who is actually walking into your clients' homes

How Zipline solves it
  • Zipline tracks who actually turned up and cross-checks their credentials in real time.
  • Your scheduling team or whoever needs to know gets a live view of credential status across all your suppliers.
  • Your supplier manages their own workers' records directly in Zipline.
Compliance dashboard Today · live
847
Workers compliant
3
Requiring attention
Supplier workforce
JT
James T. · Caresupport Co.
All credentials current
Active
ML
Maria L. · HomeAssist Pty
All credentials current
Active
RK
Ryan K. · CareLink Agency
Police check expires in 3 days
Expiring
PS
Priya S. · Wellcare Group
All credentials current
Active
Ryan K. blocked from next visit until renewed
3

No easy way to reconcile what was billed against what happened

How Zipline solves it
  • Zipline has a record of every service and matches those records against supplier invoices automatically.
  • Zipline uses AI to reconcile the individual line items against the service record provided by the supplier at the time of the appointment.
  • Any discrepancies are surfaced to your human team before it's time to claim from Services Australia.
Invoice
INV-2025-1847
CareLink Agency Pty Ltd
Service description Hours Amount
Personal care · 14 Hillcrest Ave1.5h$142.50
Domestic assistance · 3 Oak St2.0h$190.00
Nursing visit · 8 Maple Cres1.0h$126.00
Nursing visit · 22 River Rd2.0h$252.00
Personal care · 7 Elm St1.5h$142.50
Domestic assistance · 19 Park Rd2.0h$190.00
Total$1,043.00
Zipline AI · reconciling line items
✓ ✓ ✓
Billed 2.0h · verified 1.2h
13 matched·1 flagged

Here's what that means for you

Audit and compliance confidence
Every service tracked, every worker confirmed.
  • Proof of every service is already in the system before anyone asks for it
  • Supplier credentials are checked in real time, not taken on trust
  • Your suppliers maintain their own workers' records in Zipline, so your team stops chasing compliance documents across hundreds of relationships
Care that's actually safe
The right person at your client's door, every time.
  • Every worker is screened and credentialled before they walk in
  • If something has lapsed you know before they turn up to another service
  • Your clients are in the hands of people you know are qualified to be there
Operational and financial efficiency
Less manual work, cleaner claims, lower overhead.
  • Discrepancies between what was billed and what happened surface before you pay
  • Funding claims go through on time because your records are clean
  • You're not hiring people to do manually what Zipline handles automatically

Skip the pitch. See the product.

Book a 15 minute demo with Nick Brooks, Director of Zipline Labs, and see exactly how it works on a setup that looks like yours.

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